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The Faculty of Business, Economics and Informatics at the University of Zurich deals precisely with questions like this. Here is a look at current work and activities in this context.
The financial sector currently undergoes a major transformation which is primarily induced by digitalization and has an enormous impact on providers serving commercial and retail customers. Changing customer experiences and developments such as regulatory compliance, cybercrime, cryptocurrencies, smart data, and artificial intelligence lead to FinTech disruptions of the financial service industry. The convergence of consumer banking, payments, investments, wealth- and asset management and insurance, pension, health, and e-commerce businesses drive customer retention as well as employee retention. The future workforce needs to acquire new skills, embrace digital innovations and collaborate effectively with diverse value contributors in a business network. To remain competitive, future leaders must develop mastery and proficiency at the intersection of finance and technology.
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